Refund & Return Policy

Payment of Fees

General Application fees and Accommodation Placement fees are due with your application. All tuition, services, materials and program application fees must be paid prior to the start of your program.

Cancellation and Refund Policy

Prior to the first day of instruction, you may cancel and receive a 100%refund of the amount paid for tuition and Materials Fee, minus up to $350 for Application Fees, Placement Fees, and service fees. After the first day of instruction, if written notice of withdrawal from your program is submitted within 10% of your total program duration, you will receive a refund of 50% of the total fees due under contract. If written notice is received after 10% but before 30%, you will receive a refund of 30% of the total fees. No refunds are given after completing 30% of your program. Refunds are always returned to the payer. Notice of cancellation or withdrawal must be made in writing to the Managing Director.

Accommodation Cancellation

Accommodation Placement Fees are non-refundable. If you decide to cancel your accommodation 2 weeks (or less) prior to your arrival, aCN$150 Cancellation Fee will be charged. To cancel or change your accommodation after arrival, at least 4 weeks prior notice must be given, otherwise accommodation fees for 4 weeks will be charged. The Accommodation Placement Fee is charged each time a new accommodation booking is requested.

Visa Denial Provision

If your visa application is denied, or you are refused entry to Canada, you will receive a 100% refund of the amount paid for tuition and Materials Fees, minus up to $350 of Application Fees, Placement Fees, and service fees, as long as you notify Intrax in writing before your accommodation move-in date, or your scheduled start date, whichever comes first.